Privacy policy

Privacy Policy
Below, in full compliance with the GDPR, we provide all the details of the privacy policy.

1. The information we collect

To complete your order, you must provide us with certain information, such as your name, email address, postal address, payment details and details of the product you have ordered. You may decide to provide us with additional personal information (for example to order a personalized item), if you contact us directly.

In order to be able to offer you Klarna's payment methods, we may pass your personal data to Klarna at checkout in the form of contact details and order details, so that Klarna can assess your suitability for its methods payment methods and customize these payment methods. Your personal data transferred is treated in line with Klarna's privacy policy.

2.Why we need your information and how we use it

We rely on a number of legal bases to collect, use and share your information, including:

they are necessary to provide our services, such as when we use your information to complete your order, resolve disputes or provide assistance;
when you have given your affirmative consent, which you can revoke at any time, for example by registering for our newsletter;
if necessary to comply with a legal obligation or a court order or in connection with a legal claim, such as retaining information about your purchase if required by tax law; And
if necessary for our legitimate interest, provided that your rights or interests are not overridden, for example
1) to provide and improve our services. We use your information to provide the services you have requested and in our legitimate interest to improve my services.
2) Compliance with the Seller Regulations and Terms of Use. We use your information as necessary to comply with my obligations under the Seller Regulations and Terms of Use.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We will only share your personal information for limited reasons and circumstances, as follows:

Service Providers. We use trusted third parties to perform some functions and to provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only as necessary to perform these services.
Compliance with the law. We may collect, use, hold and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or governmental requests; (b) enforce agreements, conditions and regulations; (c) prevent, investigate and respond to fraud, and other illegal activity, security or technical issues; or (d) protect the rights, property and safety of our customers, or others.

4. Data Retention

We will only retain your personal information for as long as necessary to provide you with our services, as set out in our Privacy Policy. However, we may be required to retain such data to comply with legal obligations, resolve disputes and enforce contracts. Typically, we keep your data for the following period of time: 4 years.

5. Your rights

If you are a resident of certain territories, including the EU, you have several rights relating to your personal information. While some of these rights are of general application, others apply only in some specific cases. We describe these rights below:

You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact details below.

Modification, limitation, cancellation.
Additionally, you have the right to change your personal information, to restrict the use of your personal information, or to delete your personal information. Except in exceptional circumstances (such as where I am required to retain data for legal purposes), we generally delete personal information upon request.

6.How to contact us

For the purposes of European data protection law, D.D. Ceramiche Siciliane is responsible for the processing of your personal information. In case of questions or doubts, contact us at the email address