FAQ

π”»π• π•žπ•’π•Ÿπ••π•– & β„π•šπ•€π•‘π• π•€π•₯𝕖

  • π‘Έπ’–π’‚π’π’Š 𝒔𝒐𝒏𝒐 π’Š π’•π’†π’Žπ’‘π’Š π’…π’Š π’„π’π’π’”π’†π’ˆπ’π’‚?

We generally process the order within 1 working day and deliver (on national territory) within 48 hours. However, as much as we try to have all the objects always ready for delivery, being handcrafted products it could happen that something is not available at the moment and therefore between creation, drying, first baking, enamelling, decoration and second putting in the oven it takes about 10 days. before the order is processed. Obviously you will be kept informed of the processing and / or order fulfillment processes.

  • 𝑳𝒂 π’Žπ’†π’“π’„π’† π’—π’Šπ’‚π’ˆπ’ˆπ’Šπ’‚ π’‚π’”π’”π’Šπ’„π’–π’“π’‚π’•π’‚?

Yes, all our shipments are insured. In the event of a breakdown, what should I do?

In case you receive damaged items, just contact us within 12 hours of receiving the photos by eMail (info@DDceramichesiciliane.com) or WhatsApp. If the replacement part is available, it will be shipped at our expense within 48 hours , otherwise it will be recreated and shipped within a maximum of 15/20 days.

  • 𝑬 'π’‘π’π’”π’”π’Šπ’ƒπ’Šπ’π’† π’“π’Šπ’„π’‰π’Šπ’†π’…π’†π’“π’† π’‘π’†π’“π’”π’π’π’‚π’π’Šπ’›π’›π’‚π’›π’Šπ’π’π’Š?

Since these are handcrafted objects, created entirely by hand, we can also create various types of customizations and give some space to your creativity.
However, it is always better to contact us first and define the feasibility of the requests and the timing of implementation.

  • 𝑷𝒐𝒔𝒔𝒐 π’‘π’‚π’ˆπ’‚π’“π’† 𝒂𝒍𝒍𝒂 π’„π’π’π’”π’†π’ˆπ’π’‚?

- You can pay by cash on delivery, only for cash under the threshold of € 1,000 by law. A preventive contact via email or whatsapp is required to request this payment method.

The additional cost to be paid as charged to us by the courier for the service is 5 €

  • π‘ͺ𝒉𝒆 π’Žπ’†π’•π’π’…π’Š π’…π’Š π’‘π’‚π’ˆπ’‚π’Žπ’†π’π’•π’ 𝒂𝒄𝒄𝒆𝒕𝒕𝒂𝒕𝒆?

We accept all payment methods:

- Direct Checkout, without data entry via Apple Pay and Google Pay;

- Bank transfer, to our IBAN from your Home Banking;

- Credit cards, of all circuits, in comfort;

- Klarna, pays in 3 months in convenient installments, without interest or additional costs;